If you’re not happy with your purchase, for any reason, we offer a 30 day no quibble returns policy. Return your product to us and we’ll refund you. After 30 days, you can exchange your product for another one up to 365 days after receiving it.* Simply call us on( 023 ) 9252 4140 and we'll arrange for either a prepaid returns label to be sent to you, or for a courier to collect the returned item(s). We'll also be happy to arrange any alternative items to be sent to you. Before returning your items, please complete the returns section of your delivery note. If you don't have this, you can download a returns form here. *Collection & redelivery fees apply. Please see “Charges” section below. 365 day exchange not available for Trade customers. We can't accept returns or exchanges for products that have been used or installed.

Damaged Goods Whilst all our products pass strict quality standards, on very rare occasions you may find an item arrives damaged. Please make sure you inspect your goods as soon as you receive them and let us know within 30 days of receipt if an item is damaged, by calling us on ( 023 ) 9252 4140. Once the damage has been confirmed, we’ll ensure it’s replaced free of charge, and with the minimum of fuss. In the case of tiles, it is not unusual to have a small proportion of the tile broken to some degree (e.g. chipped edges). These damaged tiles can be used for the cuts you will need to make. If you find an unacceptable proportion of your tiles are damaged please contact us on ( 023 ) 9252 4140. Charges We won't charge you a restocking fee for returning your products, but you will be required to pay the transportation costs associated with the return.

This will depend on the size, weight and type of item(s) being returned. If the items being returned can be sent by parcel service, we can arrange for a collection or send you a prepaid postage label if you wish. The charge for this will be £7.99. Alternatively you may return your items by Royal Mail parcel service to our returns address and pay the cost of the return directly to Royal Mail. If your items aren't suitable for the parcel service, we'll arrange for our courier service to collect the products from you. The charge for this will be £39.99. If there was a surcharge on your original delivery (due to additional transport costs), we'll have to apply a similar charge to your collection.

This will be charged at the applicable rate at the time of collection. If you are exchanging an unwanted item, you will also be required to pay the delivery cost of your new item. Just a few things to note With unwanted items (except mattresses), we're more than happy for you to unpack and inspect your items but if you have used or installed your products we won't be able to offer you a refund. For hygiene purposes, we will only accept returned mattresses as long as they have NOT been removed from their original packaging. If your mattress packaging is returned unsealed, the product will be deemed as "used" and your refund will be withheld.

Returned items should be in resalable condition and packaged in their original packaging or, where this isn't reasonably possible, packaged in a condition suitable for transport by our couriers. We can't accept returns in person at our warehouse. We'll always try to issue refunds as soon as possible and, at most, within 14 days of receiving your returned items. Your statutory rights are not affected.